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When choosing a holiday destination, hotel room, resort, or restaurant, there are certain basic things you look for and need a tick on before booking.

When planning a trip, you want to make sure that you get the best value for money from your chosen resort, based on what you require. To help you with your decision, we have put together a list of amenities and services, and also a list of intangible criteria like warm and friendly staff, hygiene, etc, that help you make the right choice.

The best hospitality services are those that allow you to enjoy your holiday without having to worry about any arrangements.

Amenities: The amenities offered by a resort or hotel make it great. Free Wi-fi, wellness facilities, and fun activities – all these are of utmost importance while making a decision.

Bar: A stylishly done-up bar serving an assortment of fancy cocktails, mocktails, and elegant glassware is an attractive feature for any resort or leisure retreat.

Cuisine: An unforgettable dining experience at their restaurant(s) is what makes a resort or a hotel stand out from the rest. For example, Nostravila, Lonavala has a great multi-cuisine restaurant serving Indian, continental, and Parsi cuisine. In fact, it’s the only place in Lonavala that offers excellent authentic Parsi food.

Delight: Like in any other business, customer delight, not only customer satisfaction is what one should aim at in the hospitality space.

Employees: Warm, friendly, helpful, and trained employees are an asset to a resort setup where guests associate a certain level of standard with certain establishments.

Forest Trails: Being amidst nature is essential to enjoying a weekend getaway or any type of leisure holiday. Keeping this in mind, Nostravila organizes forest trails for its guests every day where you can take a walk in the surrounding forests, spot different birds, and spend precious ‘Me’ time.

F could also stand for Food and Beverage Service which forms an integral part of any hospitality establishment.

Garden: A place for kids to roll and play, a place to chill, take a walk, hold hands, and talk, a beautiful garden within the premises of your resort offers guests a chance or do all this and more.

Hills: If you are someone who loves holidaying in the hills, pack your bags and head to Lonavla where the hills are alive and nature beckons you with open arms.

Itinerary: Any holiday, long or short is incomplete without an itinerary in place. Even on weekend getaways at a hill station at Lonavala, there are several attractions like forts, sunset points, waterfalls, dams, etc that one can explore around.

Jacuzzi: Unwind yourself in the warmth of a hot tub amidst lush greenery! Yes, that’s what makes for a relaxing weekend and that’s exactly what Nostravila, Lonavala offers. With private jacuzzi tubs in its Valley Villa, Mulberry Villa, and Courtyard Prime category of rooms, you can soak in and de-stress.

Key: As opposed to the traditional metal key which opened locks on hotel room doors, all hotels today have a smart card key that gives them access to their rooms. These are RFID plastic key cards.

Laundry: Laundry is one of the most important departments of a hotel. Not only as a service to guests but also as a facility. It is this department that keeps the bed and bath linen, restaurant, and poolside linen clean and fresh, which is so important for any property.

Manager: The single point contact for guests, a hotel or resort manager ensures that your stay at the property is comfortable, enjoyable, and hassle-free. He coordinates all the activity at the property.

Nature: Spending time with nature is integral to any holiday or get away from the city. It rejuvenates you and takes away the worries of city life. The best nature views are those of mountains, rivers, and sunsets.

Occupancy: Indicates the number of rooms in a resort or hotel that are occupied vis-a-vis the total number of rooms that exist in it.

Pool: When on vacation, everyone wants to relax and spend family time together. A pool at your resort offers the opportunity to just chill, lounge around in the water, and spend time splashing around with your kids. Having a private pool attached to your villa is the icing on the cake!

Queen Villa: Elegantly furnished, spacious villa for couples in Lonavala, this category of villas at Nostravila, Lonavala offers a private pool, your very own courtyard with lounge chairs, and a private garden overlooking lush green litchi plantations.

Rejuvenation: In the fast-paced world that we live in today, the main purpose of a holiday is to relax and rejuvenate, and accordingly, the property you choose for your stay must provide all the comfort and facility for you to do so.

Spa: The global wellness industry is booming, and this is the reason most leisure hotels today have wellness centers with state-of-the-art spas. Nostravila, Lonavala is unique in its approach as it has a spa facility where guests can enjoy an individual or a couple spa in the comfort and privacy of their own villa.

Tourist: any person who travels to a destination for work, pleasure, adventure, leisure, pilgrimage, etc.

Utilities: These include pool, restaurant, store-room requirements, etc.

Villa: This refers to standalone accommodation at a resort hotel and is preferred by leisure travel guests. Villas are very similar to country homes. Nostravila, Lonavala has several types of villas, each with a private pool, and/or a jacuzzi.

Wi-fi: This has now become a basic utility at every service-driven establishment in the hospitality industry. Almost all resorts and hotels have free Wi-Fi for guests.

Zeal:  At the heart of every resort’s mission is to serve guests with zeal, and warmth, so that guests make happy memories and keep coming back to stay.

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